Baji365 Live's Privacy Policy – Your Data, Our Responsibility

Welcome to Baji365 Live. As a trusted online gaming platform, we place your privacy at the very top of our priorities. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep your data safe.

By using the Baji365 Live website or mobile app, you are considered to have accepted the terms of this Privacy Policy. This policy has been drafted in accordance with applicable laws in Bangladesh and international privacy standards. Please read it carefully before using the platform.

Baji365 Live believes that transparency is the foundation of trust. That's why we strive to be fully open about every aspect of how we collect your data. If you have any questions about any part of this policy, you're welcome to reach out to our support team at any time.

Baji365 Live collects your information in several ways. This data falls into three main categories: information you provide directly, information collected automatically from your device, and information required for the verification process.

Directly Provided Information

• Full Name, Date of Birth & Gender
• Email Address & Mobile Number
• Current & Permanent Address
• National ID (NID) or passport number
• Financial Information – bKash, Nagad, bank account numbers, etc.
• What you write in the support chat

Automatically Collected Information

• IP address and device information (OS, browser, model)
• Login time, logout time & session duration
• Gaming activity – which games you played, how much you wagered
• Transaction History & Amounts
• Browsing Patterns & Click Data
• Data collected via cookies and tracking pixels

Baji365 Live uses the information collected for specific purposes only. We never use your data for unnecessary or unauthorized purposes. The primary reasons we use your information are detailed below.

Primary Purpose of Use

• Account Management: For your registration, login, and account security.
• Payment Processing: To process deposits and withdrawals securely.
• KYC Verification: To verify your identity and prevent fraud.
• Service Improvement: To enhance and personalize your gaming experience.
• Customer Support: To resolve your complaints and issues as quickly as possible.
• Promotional Communications: To notify you about bonuses and offers (with your consent).
• Legal Compliance: To comply with applicable laws and regulations.
• Security Assurance: To detect and prevent suspicious activity.

Baji365 Live uses your data to deliver a fully personalized gaming experience. We analyze your gaming data to provide game suggestions, bonus offers, and services tailored to your preferences.

To protect your data, Baji365 Live has adopted the highest industry-standard security measures. Our servers and databases are operated in compliance with international cybersecurity standards.

Security Layers

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular security audits conducted by independent third parties.
• Data Backup: Regular secure data backup procedures.

Data Retention Period

We retain your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period due to legal obligations. Once that period expires, the data is permanently deleted or anonymized.

Baji365 Live uses cookies on its website and app. Cookies are small text files stored in your browser or on your device that help make your browsing experience smoother and more convenient.

Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of the website and cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand website traffic and user behaviour.
• Security Cookies: To prevent fraud and unauthorised access.
• Session Cookie: To maintain your login session (deleted when the browser is closed).

We use third-party analytics tools to help monitor our website's performance. These tools collect only anonymised statistical data and do not reveal your personal identity.

Baji365 Live never sells your personal information to third parties for commercial purposes. However, sharing data with designated partners may be necessary in certain specific circumstances.

When Your Data May Be Shared

• Payment Provider: Solely for processing transactions through Bkash, Nagad, Rocket, and other payment gateways.
• KYC Provider: With authorised KYC service providers for identity verification.
• Legal Authorities: Upon a valid court order or lawful request from a law enforcement authority.
• Fraud Prevention: With industry-wide fraud detection networks.
• Technology Partner: With cloud hosting and cybersecurity service providers – under strict confidentiality agreements.

All third parties we work with are bound by strict data protection agreements. They may only process your information in accordance with Baji365 Live's instructions and are prohibited from using it for their own purposes.

As a Baji365 Live user, you have several important rights over your own data. We fully respect and uphold each of these rights.

Your Rights

• Right to Know: You may request to know what information we hold about you.
• Access: You have the right to receive a copy of the personal data we hold about you.
• Right to Rectification: You can correct any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In some cases, you may request that the use of your data be restricted.
• Right to Object: You may object to your data being used for specific purposes.
• Right to Portability: The right to receive your data in a machine-readable format.

Please note that certain data may not be eligible for deletion due to legal obligations. For example, financial transaction records are required by law to be retained for a specified period.

Baji365 Live strictly prohibits the use of its platform by minors (under 18). We do not knowingly collect any data from children.

• Age verification is mandatory during the registration process.
• A government-issued ID is required as proof of identity for KYC verification.
• Accounts flagged as suspicious are suspended immediately.
• Parents and guardians can use parental controls to prevent children from accessing the platform.

Parents are encouraged to use parental control software on their devices to prevent children from accessing online gaming platforms. If you believe a minor is using our platform, please contact us immediately at [email protected].

Baji365 Live may update this Privacy Policy from time to time. Changes may be necessary due to business developments, addition of new services, legal requirements, or technological advancements.

Change Notification

• For significant changes, we will notify you in advance via your registered email address.
• The date of any changes will be clearly stated on the Privacy Policy page of the website.
• A notice will be displayed on the website following each update.
• After logging in, you may be asked to accept the updated policy before continuing.

We always aim to write our Privacy Policy in clear, plain language so you can easily understand it. If you have any questions about changes, feel free to contact us.

Our dedicated privacy team is always available to handle any questions, complaints, or requests regarding your privacy. We strive to respond to all matters promptly and effectively.

Contact Channels

• Email: [email protected] — For privacy-related matters, please write "Privacy Request" in the subject line.
• Live Chat: Get instant help via the Live Chat button on our website.
• Support Ticket: Log in to your account and open a ticket in the Support section.

Baji365 Live is always committed to protecting your privacy. Our goal is to create a safe, transparent, and trustworthy gaming environment where you can play with complete confidence. Your trust is our greatest asset.